Acceptance of Terms

The user of the website: memoserrano.com | app.memo-Serrano.com | memoserrano.thinkific.com and their current or future designated domains accepts and agrees with all the conditions set forth in these Terms and Conditions.

MEMO SERRANO ELITE COACHING LLC reserves the right to modify these terms and conditions at any time without notifying the users. Any changes to these terms and conditions will take effect immediately upon notifying the users, and these notifications can be made via email, by posting a notice on the website, or by any other suitable means. Users of this website should periodically review this document to stay informed of any changes made. Any use of the website after changes to these terms and conditions have been made will be presumed as acceptance of those changes.

MEMO SERRANO ELITE COACHING LLC reserves the right to manage accessibility, usage hours, website features, and any other information on the site. Additionally, MEMO SERRANO ELITE COACHING LLC can restrict access to any part of the website or remove any information or content from it at any time.

User Accounts

If an account is created on this website to purchase services, products, or receive information, the user is responsible for maintaining the confidentiality of their account and password. By establishing an account on this website, the user is responsible for all activities that occur on the site under the created account. MEMO SERRANO ELITE COACHING LLC reserves the right to deny or cancel services, remove products, and delete user accounts. Furthermore, any violation of the ethics and values promoted by MEMO SERRANO ELITE COACHING LLC will be sufficient reason to temporarily or permanently remove access to any course, program, bonus, or benefit acquired, without any possibility of a refund.

All logos or materials found on the website memoserrano.com | app.memo-Serrano.com | memoserrano.thinkific.com and their current or future designated domains are trademarks, trade names, and artistic and intellectual works owned by their respective holders, which are protected by applicable intellectual property and copyright laws and international treaties. These may correspond to trademarks, domain names, trade names, and artistic or intellectual works, which are the property of their respective holders. All content, organization, compilation, logos, photographs, images, programs, applications, own or third-party testimonials, and generally any information published or related to the website memoserrano.com | app.memo-Serrano.com | memoserrano.thinkific.com and their current or future designated domains, or in any of the communities and groups created on Memo Serrano’s social networks, are part of the duly protected copyrights in favor of MEMO SERRANO ELITE COACHING LLC, its associates, suppliers, and/or their respective owners, in accordance with applicable intellectual and industrial property legislation. Users are expressly prohibited, in whole or in part, from using such information for any purpose or making any modification, alteration, or deletion of notices, trademarks, trade names, signs, advertisements, logos, and generally any element contained on the specified websites. If the user informs MEMO SERRANO ELITE COACHING LLC in any way about any information, programs, applications, software, or any material that requires a license through the website memoserrano.com | app.memo-Serrano.com | memoserrano.thinkific.com and their current or future designated domains, by accepting these terms and conditions, the user grants MEMO SERRANO ELITE COACHING LLC a perpetual, universal, free, non-exclusive, worldwide, and royalty-free license, including the right to sublicense, sell, reproduce, distribute, transmit, create derivative works, display, and perform them publicly.

Disclaimer and Limitation of Liability

The user accepts the use of the website memoserrano.com | app.memo-Serrano.com | memoserrano.thinkific.com and their current or future designated domains at their own risk, or attending any live events or courses, as well as the fact that the products and services presented therein are offered on an “as-is” and “subject to availability” basis. MEMO SERRANO ELITE COACHING LLC is not responsible for errors, interruptions, or the security of the specified site or the locations where services are provided, nor is it responsible for failing to meet the user’s requirements. MEMO SERRANO ELITE COACHING LLC does not guarantee in any way the truthfulness, accuracy, legality, morality, or any other characteristic of the content of the material published on the website memoserrano.com | app.memo-Serrano.com | memoserrano.thinkific.com and their current or future designated domains. MEMO SERRANO ELITE COACHING LLC is not implicitly or explicitly responsible for any damages caused to the user’s electronic equipment by viewing the referred website. It is worth mentioning that the website is subject to periodic updates, and as a result, the information contained on it may become outdated or flawed with various types of errors or inaccuracies.

The user agrees that the use of the website memoserrano.com | app.memo-Serrano.com | memoserrano.thinkific.com and their current or future designated domains is at their own risk and that the services and products offered there are provided on an “as-is” and “as available” basis. MEMO SERRANO ELITE COACHING LLC does not guarantee that the services offered on it will be uninterrupted, secure, or error-free. MEMO SERRANO ELITE COACHING LLC disclaims any responsibility and conditions, both express and implied, regarding the services and information contained or available on or through this website; including, without limitation, the availability of use of the website memoserrano.com | app.memo-Serrano.com | memoserrano.thinkific.com and their current or future designated domains, the absence of viruses, errors, deactivators, or any other contaminating or destructive material in the information or programs available on or through this site, or generally any failure on said site. Notwithstanding the foregoing, MEMO SERRANO ELITE COACHING LLC or its suppliers may constantly update the site’s content, so users should be aware that some information advertised or contained on or through this website may have become outdated and/or contain inaccuracies or typographical errors.

MEMO SERRANO ELITE COACHING LLC is not responsible for accidents, direct, indirect, punitive, incidental, special, consequential damages, or any other type, including, but not limited to, any type of contagious disease, virus, injuries, among others, that arise or are related to the use of the services that occur within the locations where live courses offered on the website memoserrano.com | app.memo-Serrano.com | memoserrano.thinkific.com and their current or future designated domains are held, with the understanding that the user attends them at their own risk and responsibility.

Rules for Using the Website memoserrano.com | app.memo-Serrano.com | memoserrano.thinkific.com and their Current or Future Designated Domains

The user and MEMO SERRANO ELITE COACHING LLC acknowledge and agree that the use of the website memoserrano.com | app.memo-Serrano.com | memoserrano.thinkific.com and their current or future designated domains will be subject to the following rules: The information published or contained on said site will be clearly and accurately identified, recognizing that it originates from and has been generated by MEMO SERRANO ELITE COACHING LLC or its suppliers.

However, the information, concepts, and opinions published on said site do not necessarily represent the position of MEMO SERRANO ELITE COACHING LLC or its employees, officers, directors, shareholders, licensees, and concessionaires (hereinafter the “affiliates”). For this reason, MEMO SERRANO ELITE COACHING LLC is not responsible for any of the information, opinions, and concepts issued on the referred website, understanding that the use and follow-up of the same is at the user’s risk and responsibility. Prices do not include VAT and are subject to change without prior notice. Similarly, promotions published on the website memoserrano.com | app.memo-Serrano.com | memoserrano.thinkific.com and their current or future designated domains will only be valid on the website and cannot be claimed at different branches, and all promotions published on the website memoserrano.com | app.memo-Serrano.com | memoserrano.thinkific.com and their current or future designated domains will be subject to restrictions.

The user and MEMO SERRANO ELITE COACHING LLC acknowledge and agree that the services offered on the website memoserrano.com | app.memo-Serrano.com | memoserrano.thinkific.com and their current or future designated domains, including but not limited to coaching, consulting, and educational portals, are subject to the contracted term and described in the acquired program, which can be from 1 to 12 months from the date of contracting and payment for the user to use them. Once the term specified in this paragraph has elapsed, and the user has not used the contracted services or due to user-related causes MEMO SERRANO ELITE COACHING LLC has not been able to provide the services, MEMO SERRANO ELITE COACHING LLC will not be responsible nor obliged to provide any service contracted outside the term.

Indemnification

The user agrees to indemnify MEMO SERRANO ELITE COACHING LLC, its associates, suppliers, vendors, and advisors for any action, demand, or claim arising from any breach of the terms and conditions stipulated in this document, including any aspect related to the use of the website memoserrano.com | app.memo-Serrano.com | memoserrano.thinkific.com and their current or future designated domains, or the communities and groups created on MEMO SERRANO ELITE COACHING LLC’s social networks, the information it contains, any defamation, insult, or conduct violating this agreement by the user in the use of the aforementioned website. This indemnification will include, but is not limited to, all attorney fees and judicial procedure costs if applicable.

Return Policies

MEMO SERRANO ELITE COACHING LLC will not issue refunds or returns for courses or services requiring a down payment that the client wishes to cancel or not attend for their own convenience. In case of cancellation or non-attendance, the client will forfeit any deposit made to MEMO SERRANO ELITE COACHING LLC and must cover any non-recoverable expenses incurred by MEMO SERRANO ELITE COACHING LLC to provide the requested service.

No Refund Guarantee

There will be no refunds for digital products or consulting or coaching services that do not specify a limited-time refund period.

None of the programs, courses, workshops, or trainings issued and delivered by MEMO SERRANO ELITE COACHING LLC come with a refund guarantee, and for this reason, MEMO SERRANO ELITE COACHING LLC will not issue refunds or returns for any payments made for any product or service acquired, requiring a deposit or full payment, that the client wishes to cancel or not attend for their own convenience. Therefore, the student is not entitled to any refund guarantee unless such a guarantee has been otherwise mentioned for a specific program and in writing in the promotional materials of said program, which would be considered an exception to MEMO SERRANO ELITE COACHING LLC’s no-refund policy. For any case without such an exception, in case of cancellation or non-attendance, the client will forfeit any deposit made to MEMO SERRANO ELITE COACHING LLC and must cover any non-recoverable expenses incurred by MEMO SERRANO ELITE COACHING LLC to provide the requested service.

Sensitive Data Treatment Policy

Concerned about your sensitive data? Here we explain what information we collect and why, what we do with it, and how we protect it.

Password Security and Management

memoserrano.com | app.memo-Serrano.com | memoserrano.thinkific.com and their current or future designated domains have security measures to protect against the loss, misuse, and alteration of information under our control.

However, it is your responsibility to use your sensitive data, such as passwords and registration information, correctly.

The data should not be shared in communities or exchanged with other people or students.

In support cases, the responsible agent will ask for your data to access the tool or platform where you need support, but it will be your responsibility to update the access credentials within 24 hours after the support service. MEMO SERRANO ELITE COACHING LLC or any of its brands or representatives is not responsible for the misuse of your platforms by a company employee. When interacting with support and granting access to any platform, the user is 100% responsible for any deleted documents, exposed private information, or any other situation and agrees not to make any claims against MEMO SERRANO ELITE COACHING LLC or its affiliates for any occurrence.

Registration, Download, and Purchase

To access certain areas of our websites and tools, such as memoserrano.com | app.memo-Serrano.com | memoserrano.thinkific.com and their current or future designated domains (especially for downloading or purchasing), you will first be asked to complete a registration form and share some personal data.

Registration

During registration, you may need to provide your contact information, such as your name, email address, postal address, payment information, and choose a password. We send all newly registered users a welcome email to verify their registration or confirm their purchase.

It is very important that you provide a working email address because this is where we will send your purchase confirmation, download links, activation keys, support, and product notices.

Purchase

When purchasing a product on the site, you will be asked for your contact and billing information. This data will be used to process your purchase. A confirmation email is sent for each purchase to the address you provide.

Downloads

When downloading a document, file, or similar, you will be asked for contact information, including your email address. You will receive emails related to this download.

Surveys and Contests

From time to time, we request information from users registered in our lists through surveys, challenges, and some promotions. Participation in these surveys or promotions is entirely voluntary. This information is mainly used to better understand our audience.

Not Sharing Information to Preserve Your Privacy

memoserrano.com | app.memo-Serrano.com | memoserrano.thinkific.com and their current or future designated domains collect information. We will not sell, disclose, or rent this information to others unless required by contract, legal process, or law.

It is your responsibility to take care of your personal data, not share it, and store it in a safe place.

When you visit other websites, you are on your own.

Our website may contain links to other websites that are beyond our control and are not covered by this Data Treatment Policy.

Any Questions?

If you have any questions or comments about this sensitive data policy, the practices of our sites, or your data treatment, you can contact hola@memoserrano.com