1. Scope and Objective The purpose of this logistics management policy is to establish guidelines and procedures for the efficient and secure administration of services offered through the website memoserrano.com. This policy ensures that the operations of purchasing, payment, service delivery, and customer support are conducted transparently, securely, and in accordance with current regulations.

2. Purchase and Payment Process

   2.1 Service Selection: Users can browse the catalog of services offered and select those they wish to acquire. Each service includes a detailed description and specific terms of engagement.

   2.2 Payment Process: Once services are selected, users will be redirected to the payment gateway. We use Stripe as our payment provider to ensure secure and reliable transactions. We accept various forms of payment, including credit and debit cards. Details about financing options will be available during the payment process. All payments must be made in full before the delivery of the service.

3. Transaction Security Our website is equipped with advanced security measures, including SSL encryption, to protect users’ personal and financial information. Stripe, our payment provider, complies with PCI-DSS security standards to ensure the protection of financial data.

4. Order Confirmation and Billing

   4.1 Order Confirmation: Once the payment is processed, the user will receive a confirmation email with the order details and a reference number for tracking.

   4.2 Invoice Issuance: Invoices will be issued electronically and sent to the registered email address at the time of purchase. Users may also request invoices through our contact channels.

5. Service Delivery 5.1 Delivery Timeframes: The contracted services will be delivered according to the timeframes and terms specified in the description of each service. For live events or scheduled sessions, details about times and dates will be clearly indicated on the order confirmation page.

6. Customer Support We have a customer support team available to resolve any questions or issues related to the purchase and delivery of services. Users can contact our team through the channels provided on our website.

7. Returns and Refunds The return and refund policies are detailed in a specific section of our website. Users should review them carefully before making a purchase. To request a refund, users must contact our customer support team with order details and the reasons for the request.

8. Policy Updates We reserve the right to update this policy at any time. Changes will be published on this page and notified to registered users.

9. Contact For any inquiries related to this policy, users can contact our support team through the following means: Email: hola@memoserrano.com Customer service WhatsApp: +1 (323) 982-3744

This policy is effective from January 1, 2024, and applies to all transactions made on memoserrano.com